Privacy Policy | VRS Specialists

Last updated: 26 October 2026

This policy explains how VRS Specialists uses personal information about people who visit this website, contact us or use our services. We follow the UK GDPR, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

Who we are

VRS Specialists is the controller of your personal information. Legal entity: [PLACEHOLDER: registered company name and company number, or sole trader name]. Address: Studio: 85 Preston Rd, Brighton and Hove, Brighton BN1 4QG. ICO registration: [PLACEHOLDER: ICO registration number, or delete this line if not registered].

What information we collect

Enquiry forms: your name, email address, phone number, the service you are interested in, your location and the message you write.
Phone calls, missed calls and WhatsApp: your phone number, the date and time of the contact, and the content of any messages you send us. We use this to reply to you and to keep a record of your enquiry.
Customer records: if you become a customer, the details we need to carry out the work, issue invoices and keep our accounts.
Website usage data: pages visited, device and browser type, approximate location and how you arrived at the site. This is collected with cookies only if you agree (see below).
Technical data: your IP address and basic server logs, kept for security and to keep the site working.

Why we use it and our lawful basis

To reply to your enquiry, give you a quote and take steps you ask for before a contract: legitimate interests and pre-contract steps.
To carry out the work and manage payment: contract.
To keep accounting and tax records: legal obligation.
To understand how the website is used and to measure our advertising: your consent, given through the cookie banner.
To keep the website secure and prevent spam: legitimate interests.
To send you marketing emails or messages: your consent, or the soft opt-in rules in PECR for existing customers. You can opt out at any time.

Cookies and our consent banner

When you first visit, the Revive consent banner asks you to accept all, reject all, or manage cookies by category. Cookies that are strictly necessary to run the site are always on. Analytics and marketing cookies are blocked until you agree.

Depending on how this site is set up, analytics and marketing tools may include Google Analytics and Google Tag Manager, Microsoft Clarity, and advertising measurement from Google or Meta. The banner stores your choice in a small cookie for up to 180 days. You can change your mind at any time using the cookie settings link or button on the site, or by clearing cookies in your browser.

Who we share your information with

We do not sell your information. We share it only with:

Revive Marketing Management, which builds, hosts and manages this website and the system that receives website enquiries on our behalf;
our hosting, email and messaging providers, including WhatsApp (Meta);
analytics and advertising providers named above, but only if you consent to cookies;
our accountants and professional advisers, and public bodies where the law requires it.

Some of these providers are based outside the UK, mainly in the United States. Where this happens we rely on UK adequacy regulations or approved safeguards such as the UK International Data Transfer Agreement or Addendum.

How long we keep it

Enquiries that do not lead to work: [PLACEHOLDER: retention period, for example 12 months].
Customer and invoice records: 6 years, to meet accounting and tax rules.
Analytics data: [PLACEHOLDER: retention period set in the analytics account, for example 14 months].
Website server logs: [PLACEHOLDER: retention period, for example 30 days].

Your rights

You have the right to ask for a copy of your information, to have it corrected or deleted, to restrict or object to how we use it, to take it to another provider, and to withdraw consent at any time. We do not make decisions about you by automated means. To use any of these rights, contact us using the details above. We will reply within one month.

Complaints

If you are unhappy with how we have handled your information, please tell us first. You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

Children

This website is not aimed at children and we do not knowingly collect information from anyone under 13.

Changes to this policy

We will update this page if our practices change. The date at the top shows when it was last reviewed.